Why tone of voice is important

Your tone helps to build trust with them from the start, laying the foundation for a strong working relationship. Did the speakers stand perfectly still, reciting dull but convincing facts in a relentless monotone voice? Or were they lively, funny, and memorable, filling the stage with their passion?

Tone of voice can be a huge carrier of authority and belief. You have to boil everything down to something clear and simple that anyone can understand. That helps to cut through clutter and confusion. Your tone can even help you set strategic direction. Markets are getting more crowded and competitive, so companies have to decide on their brand personality. A few have taken great strides. But almost none have successfully transformed the way they use language — and that opens up a huge opportunity.

You can download it for free here. Watch Your Tone! Names have power. Words are events, they do things, change things. Did you know that organizations with inclusive cultures are six times more likely to be innovative and agile? And eight times more likely to achieve better business outcomes? Take a look at the examples below.

Speak using your natural voice as much as possible, but be conscious of how it sounds on the phone. Some people have naturally low or high-pitched registers that need to be reined in. Even speaking in too neutral of a tone can make you sound monotonous and disinterested in helping your customers.

Maintaining a calm and reserved tone of voice throughout even the most negative customer interactions can actually help deescalate the situation and instinctively reassure customers that you have the competence and patience to help resolve their issue.

When assisting customers over the phone, you want to make the experience feel as personalized as possible. So, take the time to understand what your customers want by listening carefully and then responding accordingly. After all, it is a conversation and not just a sales pitch. In circumstances like this, speaking in a low and understanding voice will reassure customers that you sympathize with their situation and are going to do everything in your power to rectify the situation.

Always thank them for calling and ask if they need further assistance before ending the conversation. The customer service representatives at 3C Contact Services have a wealth of experience handling customer inquiries, complaints, sales, and refunds over the phone, via e-mail, and through live chat services.

Contact us today to learn how we can help you improve your customer interactions. I want to tell you that! I know the phone call is being recorded for quality purposes. I think you handled this beautifully. I really appreciate your attitude. Joey helped me today and he is an excellent representative. I was pretty upset at first but he calmed me down. The only reason I am reconsidering cancelling is that you acted and spoke so considerately, respectfully, and professionally.

That means a great deal to me. I will tell them you are most courteous and you did everything you were supposed to do. You did not hassle anyone. I will give you a good recommendation if you want it. She really helped me with the five-year subscription. Give Sharmain a good rating; she is a lovely and very knowledgeable representative of your company. It was a pleasure to deal with you. You are a very friendly, knowledgeable and, of course, a persuasive person.

Your friendly attitude makes it very easy to deal with you. You will go very far in this organization with your skill and tactfulness. Your customer service is commendable. I would have no problem recommending your products to others, and it is quite probable that in the future I may subscribe again. He is truly a great asset to the firm. Communicating passionately, quietly or angrily can completely impact how people interpret you.

Tone of voice can demonstrate your warmth, expertise, sense of humour, or any other attribute that you want to display to consumers, and sets you apart from your competition. They start to form an image of a person or company based on the tone of voice you present. That familiarity is comforting, as they then know what to expect from you.

Once you have gained the trust of your potential customers, you can use this to influence their decisions and persuade them into doing business with you. After all, they are more likely to do business with a company they like and trust. So, it makes good business sense to find out who you are as a company and reflect that in your tone of voice communication.